Terms & Conditions
Welcome to Hellionova.com. By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
Shipping & Delivery
At Hellionova, we strive to dispatch all orders as quickly as possible. Most orders are processed and shipped within 72 hours after order confirmation.
- Estimated delivery timelines are displayed on individual product pages.
- Delivery dates are estimates and are not guaranteed.
- Customers are requested not to open parcels before accepting delivery and completing payment, where applicable.
- Products should be inspected after the parcel has been officially received.
Privacy & Data Protection
We respect your privacy and are committed to protecting the information you share with us.
- Name and contact details
- Email address
- Shipping and billing information
- Order and transaction details
We use this information solely for order processing, customer support, service updates, promotions, and improving our customer experience.
We do not sell, rent, or share personal information with unrelated third parties for marketing purposes.
To unsubscribe from promotional communications, contact us at: contacthellion.india@gmail.com
Website Changes & Updates
Hellionova reserves the right to modify, update, suspend, or discontinue any part of the website, its content, services, promotions, or these Terms & Conditions without prior notice.
Continued use of the website after any modifications constitutes acceptance of the revised terms.
Returns, Replacements & Exchanges
Return or replacement eligibility is displayed on individual product pages.
- Requests must be submitted within 96 hours of delivery.
- Returned products must be unused and in original condition.
- All original packaging, manuals, accessories, and tags must be included.
- Only one replacement request is permitted per order.
How To Request A Return
Registered customers may submit requests through the "My Account" section.
Guest customers can email: contacthellion.india@gmail.com
If return pickup is unavailable in your area, the product must be self-shipped to our warehouse using a courier service of your choice.
Non-Returnable Products
- Customized products
- Personalized products
- Special-order items
- Products sold under special promotional pricing
Order Cancellation Policy
Orders may be cancelled only before dispatch.
- Cancellation requests can be submitted through your account dashboard.
- Approved refunds for prepaid orders will be processed to the original payment method.
- Orders already shipped cannot be cancelled.
Delivery Delays
Delivery schedules may occasionally be affected by circumstances beyond our control.
- Weather disruptions
- Transportation delays
- Natural disasters
- Government restrictions
- Political disturbances
- Logistics partner issues
- Public holidays
- Lost shipments or other unforeseen events
If your package has not arrived within the expected timeframe, please contact our support team.
Damaged or Defective Products
All products are shipped in new condition unless otherwise specified.
- Report damage within 24 hours of delivery.
- Provide photographs and videos showing the issue.
- Include images of the shipping label and packaging.
- Replacement products will be shipped after verification of the returned item.
Product Warranty
Selected products may include manufacturer warranties. Warranty coverage, duration, and conditions vary by product and manufacturer.
For warranty assistance, contact:
contacthellion.india@gmail.com
Warranty approvals remain solely at the manufacturer's discretion.
Payments
We currently accept:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
- EMI Options (where available)
- Cash on Delivery (subject to eligibility)
Account Management
Customers may manage their account information through the My Account section.
- Track orders
- View order history
- Manage addresses
- Update account details
- Reorder previous purchases
Rewards Programme
Eligibility
The Hellionova Rewards Programme is available to all registered customers.
Reward Points
- 1 Reward Point = ₹1 Value
- Points are awarded only on eligible purchases.
- Reward points are not earned on taxes.
- Cancelled or refunded orders do not qualify.
- Points are non-transferable.
Redemption
- Reward points can be redeemed on eligible orders.
- Up to 50% of an order value may be paid using reward points.
- Reward points cannot be exchanged for cash.
Cashback Rewards
Cashback promotions are credited as Hellionova Store Credit or reward points and may only be redeemed on future purchases.
Price Match Policy
If you find an identical product available at a lower price from a legitimate Indian retailer before making your purchase, we may consider matching the price.
- Products must be identical and authentic.
- The competitor must have the item in stock.
- Price comparisons include taxes, fees, and delivery charges.
- Price match approvals are solely at Hellionova's discretion.
No-Cost EMI
Eligible customers may be offered No-Cost EMI options through participating banks and financial institutions.
Availability depends on product eligibility, bank participation, card type, and transaction approval.
No-Cost EMI Cancellation & Refund Policy
- Refunds may be reduced by interest or charges already applied by the issuing bank.
- Applicable deductions may vary according to bank policies and EMI tenure.
- Refund processing timelines depend on both Hellionova and the customer's bank.
Contact Us
For questions regarding orders, returns, payments, warranties, or these Terms & Conditions, please contact us:
contacthellion.india@gmail.com
By using Hellionova.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
