FREQUENTLY ASKED
QUESTIONS

Orders are typically dispatched within 72 hours after confirmation and payment verification. Delivery timelines vary depending on product availability, destination, and courier serviceability.

Estimated delivery dates shown on product pages are indicative and may be affected by weather conditions, public holidays, transportation delays, or other unforeseen circumstances.

Open delivery is not available. Customers must first accept and pay for the shipment before opening and inspecting the contents.

Delivery delays can occasionally occur due to logistics issues, severe weather, public holidays, regional disruptions, or other circumstances beyond our control.

If your estimated delivery date has passed, please contact us and we will assist in tracking your shipment.

Eligible products may be returned or replaced within 96 hours of delivery, subject to the return eligibility mentioned on the product page.

Log in to your account, visit "My Orders", select the product, and submit a return or replacement request.

• Product must be unused and in original condition.
• Original packaging, manuals, tags, and accessories must be included.
• The product must pass our quality inspection.
• Return requests must be raised within the specified return period.

Once the returned product reaches our fulfilment centre and passes inspection, the refund will be processed as store credit, gift card, or according to the applicable refund method.

Return transit typically takes 8–10 business days depending on your location.

Add products to your cart and proceed to the cart page. Enter your coupon code in the designated discount section and click Apply.

Eligible discounts will automatically be reflected in your order total.

Subscribe to our newsletter and follow our official social media channels to stay informed about exclusive deals, product launches, seasonal sales, and special promotions.

Create an account or log in to your existing account, browse products, add items to your cart, and proceed through checkout.

Once your order is placed successfully, you will receive an order confirmation via email and SMS.

Orders may be cancelled only before they are dispatched from our warehouse.

Log in to your account, go to "My Orders", select the order, and click the Cancel option.

Order modifications may be possible before dispatch. Contact our support team with your order number as soon as possible.

Email: contacthellion.india@gmail.com

We accept Credit Cards, Debit Cards, UPI, Net Banking, Digital Wallets, EMI options (where available), and Cash on Delivery for eligible orders.

Yes. All transactions are processed through trusted and secure payment gateways using industry-standard encryption and security protocols.

Reward points can be earned through eligible purchases, promotional campaigns, referrals, product reviews, and bonus point events.

Points are credited to your registered account according to the Rewards Programme Terms & Conditions.

During checkout, use the Reward Points section on the cart page to apply available points toward your purchase.

The applicable discount will be reflected before payment is completed.

Yes. Reward points have a validity period as defined in our Rewards Programme Terms & Conditions. We recommend redeeming them before expiry.